An inbox that matches how an MP’s office actually works

Casework mail is not a personal inbox. Several people share the same streams: casework, meeting requests, campaigns, and the MP’s private correspondence.

CaseBase models that directly. My open is the work assigned to you. Later holds snoozed and waiting threads. Shared folders are the office’s inboxes, with unassigned, assigned, waiting and resolved tabs. Drafts, sent, trash and spam sit under More — the same mental model as a well-run shared mailbox, without the shared-password mess.

Marking mail as spam takes it out of the live queues so it stops counting as open casework. Restore brings it back. That is a small action, and it is the kind of small action that keeps an office calm on a heavy postbag day.