Run casework from one shared inbox
Triage overnight, reply once to a campaign, book surgery, write to the council — all on the same case, without forwarding email around the office.
- Automatic triage
- Bulk campaign cases
- MP surgery
- AI summaries and drafts
The casework desk
One reply to a campaign, not 800
Hospital emails land as one group. Write once, add a personal line where it matters, send.
Write to the council from the case
Letters, organisations and the reply stay on the same thread as the constituent.
New letter
Case · Priya Shah · Housing disrepair
I am writing on behalf of my constituent regarding ongoing damp in the property. Please confirm the inspection date…Save draftApprove & exportAsk the MP without forwarding
Internal notes stay on the case. Get a view, agree a WPQ — nobody's inbox becomes the office chat.
Housing disrepair — damp in flat
Priya Shah · Constituency · internal notes on the case
Priya Shah
Tue 9:02
The damp has spread to the bedroom. Landlord still hasn't inspected.Amira Patel
Landlord still hasn't inspected. Can I have your view before we write?9:14
This is happening across that estate. Happy to take it up. Can we put in a WPQ on inspection delays?9:41
Amira Patel
I'll draft the WPQ this afternoon. Submit once you've had a look?9:46
Yes — submit it. Thanks Amira.9:52
Write an internal note…Book surgery on the same case
The housing history is already there. Put them in Thursday's slot without a separate diary.
Book MP surgery
Priya Shah · Housing disrepair
Surgery session
Bridge Street library
Thu 21 Aug
Bridge Street library
6 slots available
Time slot
15:4016:0016:2016:4017:0017:20CancelConfirm booking
What's included
- Automatic triage
- Bulk campaign replies
- MP surgery bookings
- Organisation tracking
- SLA trackers
- Linked tasks
- Case summaries
- Reply drafting
- Internal notes
- One-click signatures
- Shared queues
- Formal letters
“The automatic triaging is a game-changer — correspondence lands in the right place without me spending hours creating cases at the start of every day.”
The rest of the office
Same records. Different job on the desk.
Constituent CRM
One record per person — households, lists, consent and the map.
Have a lookWebsite builder
Petitions, surveys, news and a constituency site that feeds the office.
Have a lookEngagement suite
Email, SMS and street-level updates from the same records as casework.
Have a lookOffice management
Annual leave, who's in this week, and birthdays in the office.
Have a look
Want to see it in your office?
Start a trial, or book a demo and we'll walk through it with you.
- 14-day free trial
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- Cancel any time