Run casework from one shared inbox

Triage overnight, reply once to a campaign, book surgery, write to the council — all on the same case, without forwarding email around the office.

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  • Automatic triage
  • Bulk campaign cases
  • MP surgery
  • AI summaries and drafts
Constituency

Priya Shah

9:14

Housing disrepair — damp in flat

The damp has spread to the bedroom…

James Okonkwo

8:02

NHS waiting times — orthopaedics

Still no date after 14 months

Ruth Jordan

Yesterday

Planning objection — High Street

You: I'll raise this with the council

Claudia Lowe

Yesterday

School transport appeal

Please can the office look at this

How it works

  1. One reply to a campaign, not 800

    Hospital emails land as one group. Write once, add a personal line where it matters, send.

    Campaign · Save our local A&E

    847 emails · reply once

    Thank you for writing about the future of our local A&E.

    My mum uses that A&E every week — please don't let it close.

    Shared reply

    Dear {{first_name}}, thank you for writing. I share your concern and have raised this with the Trust.

    Send to 847

  2. Write to the council from the case

    Letters, organisations and the reply stay on the same thread as the constituent.

    New letter

    Case · Priya Shah · Housing disrepair

    I am writing on behalf of my constituent regarding ongoing damp in the property. Please confirm the inspection date…
    Save draftApprove & export

  3. Ask the MP without forwarding

    Internal notes stay on the case. Get a view, agree a WPQ — nobody's inbox becomes the office chat.

    Housing disrepair — damp in flat

    Priya Shah · Constituency · internal notes on the case

    Priya Shah

    Tue 9:02

    The damp has spread to the bedroom. Landlord still hasn't inspected.

    Amira Patel

    Landlord still hasn't inspected. Can I have your view before we write?

    9:14

    This is happening across that estate. Happy to take it up. Can we put in a WPQ on inspection delays?

    9:41

    Amira Patel

    I'll draft the WPQ this afternoon. Submit once you've had a look?

    9:46

    Yes — submit it. Thanks Amira.

    9:52

    Write an internal note…

  4. Book surgery on the same case

    The housing history is already there. Put them in Thursday's slot without a separate diary.

    Book MP surgery

    Priya Shah · Housing disrepair

    Surgery session

    Bridge Street library

    Thu 21 Aug

    Bridge Street library

    6 slots available

    Time slot

    15:4016:0016:2016:4017:0017:20
    CancelConfirm booking

What's in it

  • Automatic triage
  • Bulk campaign replies
  • MP surgery bookings
  • Organisation tracking
  • SLA trackers
  • Linked tasks
  • Case summaries
  • Reply drafting
  • Internal notes
  • One-click signatures
  • Shared queues
  • Formal letters

“The automatic triaging is a game-changer — correspondence lands in the right place without me spending hours creating cases at the start of every day.”

Constituency Assistant

The rest of CaseBase

Same constituent record. Different job to do.

Want to see it in your office?

Start a trial, or book a demo and we'll walk through it with you.

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  • 14-day free trial
  • No credit card needed
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