Talk to the people who care — about the thing that matters

A pothole on Oak Street. A fireworks consultation. Reach the people who already told you they care — then tell them when you have sorted it.

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  • Email and SMS
  • Street targeting
  • Issue audiences
  • Replies come back to the case

Oak Street pothole

Case #1842 · Priya Shah · marked fixed

Priya Shah

Mon

Deep pothole outside our house — bikes swerving into traffic.

Status · Council confirmed repair today

Tell the street

Oak Street47 homes

Email + SMS from live addresses — the pothole has been fixed.

Send street update

How it works

  1. Write to a street, not a spreadsheet

    Merge fields, email and SMS, from live addresses — the list is the same people your casework already knows.

    AudienceWriteReview
    ToOak Street · 47 households
    ChannelsEmail + SMS
    SubjectThe pothole on Oak Street is fixed

    Preview · {{first_name}}

    Hi Priya, the pothole outside 14 Oak Street has been repaired. Thanks for reporting it.

    ScheduleSend

  2. Talk to the people who already care

    A fireworks consultation lands. Email everyone tagged animal safety, fireworks or pets — not a generic blast.

    New email

    Audience from tags and petitions

    Animal safetyFireworksPetsNorth ward
    Recipients1,086 people
    ConsentEmail yes
    Continue to write

  3. Replies still have a home

    If someone writes back, the thread opens with the issue, street and history already attached.

    Replies

    Claudia Lowe

    10:02

    Re: Oak Street update

    Thanks — glad it's fixed

    James Thompson

    9:48

    Re: Fireworks consultation

    Asked about the rules for pets

    Amira Khan

    Yesterday

    Re: Animal safety

    Shared concerns about the park

What's in it

  • Email campaigns
  • SMS
  • Street targeting
  • Map carving
  • Issue audiences
  • Petition sign-ups
  • Merge fields
  • Newsletters
  • Consent on the person
  • Campaign analytics
  • Scheduled sends
  • Replies into casework

“Being able to email everyone on a street after we fixed something — or everyone who cares about an issue when a consultation lands — is the difference between looking organised and looking like every other office.”

Communications Officer

The rest of CaseBase

Same constituent record. Different job to do.

Want to see it in your office?

Start a trial, or book a demo and we'll walk through it with you.

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