Email and SMS from the same records as casework
A pothole on Oak Street. A fireworks consultation. Reach the people who already told you they care — then tell them when you have sorted it.
- Email and SMS
- Street targeting
- Issue audiences
- Replies come back to the case
Oak Street pothole
Case #1842 · Priya Shah · marked fixed
Priya Shah
Mon
Status · Council confirmed repair today
Tell the street
Email + SMS from live addresses — the pothole has been fixed.
Outreach from the same records
Write to a street, not a spreadsheet
Merge fields, email and SMS, from live addresses — the list is the same people your casework already knows.
AudienceWriteReviewToOak Street · 47 householdsChannelsEmail + SMSSubjectThe pothole on Oak Street is fixedPreview · {{first_name}}
Hi Priya, the pothole outside 14 Oak Street has been repaired. Thanks for reporting it.
ScheduleSendTalk to the people who already care
A fireworks consultation lands. Email everyone tagged animal safety, fireworks or pets — not a generic blast.
New email
Audience from tags and petitions
Animal safetyFireworksPetsNorth wardContinue to writeRecipients1,086 peopleConsentEmail yesReplies still have a home
If someone writes back, the thread opens with the issue, street and history already attached.
RepliesClaudia Lowe
10:02Re: Oak Street update
Thanks — glad it's fixed
James Thompson
9:48Re: Fireworks consultation
Asked about the rules for pets
Amira Khan
YesterdayRe: Animal safety
Shared concerns about the park
What's included
- Email campaigns
- SMS
- Street targeting
- Map carving
- Issue audiences
- Petition sign-ups
- Merge fields
- Newsletters
- Consent on the person
- Campaign analytics
- Scheduled sends
- Replies into casework
“Being able to email everyone on a street after we fixed something — or everyone who cares about an issue when a consultation lands — is the difference between looking organised and looking like every other office.”
The rest of the office
Same records. Different job on the desk.
Case management
Shared inbox, triage, surgery, letters and the rest of the casework desk.
Have a lookConstituent CRM
One record per person — households, lists, consent and the map.
Have a lookWebsite builder
Petitions, surveys, news and a constituency site that feeds the office.
Have a lookOffice management
Annual leave, who's in this week, and birthdays in the office.
Have a look
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