Casework, website and outreach on one constituent record

Most MP offices still split the job across an inbox product, a casework database, and a separate website or mailing tool. The same constituent appears three times — often with three different spellings of their name.

CaseBase is built around a single constituent record. Mail in the inbox, a case in the casework list, a campaign response, and a surgery booking all point at the same person. Staff can see the history without switching products or re-keying an address.

That sounds obvious. It is also the difference between an office that can answer “have we already written to this person?” in ten seconds, and one that spends the afternoon hunting through folders.

If you are switching from a casework-only or inbox-only tool, we map cases, constituents, tags, folders and attachments, and run in parallel until you sign off. Standard migrations are included.